Returns

1. Your right to return an order

If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU and the Estonian Law of Obligations Act.

2. Conditions for a full refund

To receive a full refund, tyres must be unused, unmounted, undamaged and returned in their original packaging, in a condition allowing resale as new.

3. Returning mounted or used tyres

If a tyre has been mounted, driven on or otherwise used beyond what is necessary to check its condition, we may deduct the diminished value of the goods from your refund rather than refuse the return.

4. How to start a return

• Email info@mytyre.eu with your order number and the item(s) you wish to return, within 14 days of receiving your order.
• Pack the tyre(s) securely, ideally in the original packaging.
• Send the item(s) back to the address we confirm by email.

5. Return shipping cost

You bear the direct cost of returning the goods, unless the item is faulty or was delivered incorrectly.

6. Refund timing

We refund all payments received from you, including standard delivery cost, without undue delay and in any event within 14 days of receiving the returned goods or proof that you have sent them back.

7. Faulty or defective goods

A return under this policy is different from a warranty claim for a faulty product. If a tyre is defective, see our Warranty page — your statutory rights are not affected.